Lloyd Events is committed to protecting the privacy and security of all personal information held about our patrons. We would like to assure anyone who does business with us that Lloyd Events complies with the Privacy Amendment (Private Sector) Act 2000.

All the information collected is only for the use of Lloyd Events and our related agencies. Personal information held by Lloyd Events is used to assist the efficient functioning of Lloyd Events and the promotion of our products. No customer details will be released without your full consent. Disclosure of information would only occur at the authorization and request of the individual or should the law require.

Collection and Use of Information

Personal information is collected from our patrons from a number of different ways. It could have been collected by online sales, box office, subscription bookings, patron surveys as well as electronic means such as email and correspondence with Lloyd Events and our ticketing agent, BOCS Ticketing. Information collected would be:

  • Name
  • Work, home and mobile phone numbers
  • Email
  • Postal address
  • Credit card number and expiration date
  • Concession (Pension / seniors / student) card numbers
  • Age (optional)

Use of Information

All the information collected from you by Lloyd Events is used to process your subscriptions and ticketing purchases. It is also used for marketing and development purposes which helps Lloyd Events run more smoothly on a day-to-day basis, as well as cater to the needs of the audience more efficiently.

Lloyd Events also uses your personal information for direct marketing when the company sends out subscription letters, booked tickets, fliers (paper and electronic) as well as notification of any changes.

Lloyd Events treats our obligation of respecting the privacy of personal information with utmost seriousness. Sensitive information with regards to religion, racial and ethnic background would not be disclosed unless required by law, marketing and development purposes by both Lloyd Events and our contractors.

All contractors and promoters who come into contact with your personal information on behalf of Lloyd Events were all required to agree to comply with the company's privacy policy and the Privacy Act Amendment 2001.

Access to your personal information

You have full access to your personal information. However, we would require identification for you to view them to ensure the protection of your privacy.

You can also contact us should you choose not to receive our marketing material.

Please contact us at vive@lloydevents.com, or call us at (08) 9284 6665 should you want to access your personal information or be removed from our mailing list.

Conditions of Sale for Ticket Purchases through BOCS Ticketing:

  1. Tickets are sold on behalf of the organisation responsible for presenting the event and subject to the conditions applicable to the event and/or the Venue where presented.
  2. Tickets are sold subject to the conditions displayed at the point of sale and/or at the event.
  3. Tickets shall not be refunded or exchanged except as provided in the Entertainment Industry Code of Practise. The service charge is not refundable. If a ticket holder is entitled to a refund it will be made available at the location(s) notified by BOCS Ticketing and upon presentation of a valid ticket.
  4. Tickets are valid only when purchased through an authorised agent.
  5. The right is reserved to vary advertised programs, to add, withdraw or substitute artists where necessary.
  6. The right of admission is reserved. Latecomers may be admitted at the discretion of the management. Sometimes latecomers cannot be admitted at all or until interval.
  7. No person of any age will admitted without a valid ticket of admission.
  8. Tape recorders, video cameras and cameras may not be brought into the venue, and all pagers and mobile telephones to be turned off before entry.
  9. Ticket holders attending the event do so at their own risk.
  10. BOCS Ticketing collects your individual information in case of an event cancellation or change. BOCS may disclose your contact details to venues and promoter unless you tell us otherwise, so that they can supply you with flyers and material about future events.

AEIA Code of Practice for Event Ticketing in Australia

This Code applies to the Australian Entertainment Industry

Application: The Code applies to the promotion, ticket sales and refunds, and staging of events where an entry charge is made, including entertainment and sporting events.

Objectives:

The objectives of the Code are:

  • to encourage 'best practice' within the event industry;
  • to maintain fair standards when providing a service to the public;
  • to ensure acceptance and consistency in compliance with these fair standards;
  • to provide guidelines on fair resolution of complaints; and
  • to provide prospective Ticket Holders with an understanding of the service standards to expect, and how to deal with problems.

The Code applies to the purchase of tickets directly from a Venue or its authorised Ticketing Service, known throughout the Code as Ticketing Service.

Ticketing Agent and Venues will display the Code, or advise a prospective Ticket Holder where they can obtain a copy of the Code if requested, e.g. leaflet or sign saying Code is available on request, or via Internet sources - www.bocsticketing.com.au. All organisations will endeavour to include the Code on their web sites.

Definition of Terms:

Presenter: Presenter means the party who presents the event, and includes a promoter or producer or venue as the case may be.

Ticket Holder: A party or person who has either purchased or otherwise legitimately holds a ticket for an event.

Ticket or Seat In relation to a Ticket Holder, the right of admission to a given event and, in the case of a seat, means the right to be admitted to a designated area or a seat in a designated seating area.

Venue: The owner, proprietor or manager of a venue, place or location where any event is held.

Ticketing Agent: Ticketing Agent (also known as Ticketing Service) is a party who or which provides goods and services relating to ticketing and ticket sales for events to Presenters and/or Venues.

The Code:

  1. Advertising and promotion material shall give details of:
    • main event/main attraction/performer(s);
    • support attraction(s)/performer(s), when known;
    • Venue(s);
    • scheduled date(s);
    • Ticketing Agent including advance booking facilities;
    • limitations, restrictions, or special conditions, if any, on ticket sales; and
    • If any ticket price information is given, it must include any other additional fees that will apply.
  2. Advance booking arrangements shall seek to maximise fair access to tickets for a prospective Ticket Holder by:
    • providing adequate booking facilities, and
    • making as much information available as possible at the time about the number and type of events that will occur;
    • disclosing as much information as possible about the particular seats or area for a given event, which the prospective Ticket Holder may purchase.
  3. Venue box offices shall prominently display/make available information about:
    • event details, when known, including:
      • main event/attraction/performer(s);
      • if applicable, that it is intended that understudies be used where the principal performer is unavailable;
      • if applicable, support attractions where known or, if not known, where prospective Ticket Holders can obtain the information prior to the event;
      • if applicable, that the Presenter reserves the right to change the support attraction without specifically notifying the Ticket Holder;
      • commencement times; and
      • anticipated duration of event if it is likely to differ substantially from expected norms for that type of event.
    • any specific conditions of entry for each event;
    • limitations, restrictions, or special conditions, if any, on ticket sales;
    • ticket prices and any additional charges; and
    • refund or exchange policy as set out in Clauses 7 and 8.
  4. Ticketing Agent, other than Venue box offices, shall have available information about:
    • event details as in 3a, unless such information has been provided in all advertising and promotion material;
    • items as outlined in 3 b, c and d;
    • refund or exchange conditions set out in Clauses 7 and 8; and
    • service charges additional to the price of a ticket.
  5. Telephone booking centres and on-line services, prior to a prospective Ticket Holder purchasing the ticket, shall give information about:
    • the price of the ticket, and all charges additional to the price of a ticket; and
    • the general location of allocated seating or the specific location, if technically possible.
  6. Money paid in advance of the date of the event:

    Money received for advance ticket sales must be deposited in a secure and segregated bank account or trust fund in the names of the Presenter and/or Venue operator and/or Ticketing Agent, for and on behalf of the Presenter until the event has been staged and presented. This is to ensure that the funds from ticket sales will be available either for payment to the Presenter or the Venue (as the case may be), after the completion of each event for which the tickets have been purchased by Ticket Holders, or to enable ticket refunds to be made should this be required (see Clauses 7 and 8, and Complaints Procedures page 7). This practice may not necessarily apply to subsidised companies which are in receipt of government funding from one or more government sources.

  7. The Presenter must ensure that a Ticket Holder shall be entitled to entry in a similar location at a re-scheduled event. If an event is cancelled or abandoned by the Presenter, and if the Ticket Holder is unable to attend the re-scheduled event, or if the event is not re-scheduled, the Presenter must ensure that the Ticket Holder receives a full refund of the ticket price and other ticket charges.
  8. If a Ticket Holder reports a problem for which they feel they have grounds for complaint, other than those specified in this Code, and has reported the problem to the Venue before the completion of the event, the Presenter must take all reasonable steps to determine whether the Ticket Holder is entitled to an exchange option or refund. Where a substitute seat is found that is satisfactory to the Ticket Holder, no refund will be available, and if an exchange option to another performance of the same event, or a refund is to be made, the Ticket Holder has no right to attend the remaining portion of the event for which the exchange or refund has been made.

    At all times, original ticket and proof of purchase may be required, and any refund may not necessarily be available at the Venue at the time the complaint is made.

  9. A Presenter will not be required to provide an exchange option or refund where the Ticket Holder is unable or chooses not to attend the event, or where the Ticket Holder has been refused entry or evicted from the premises in any of the circumstances outlined in Clause 11.
  10. Where a Ticket Holder applies for a refund only on the ground that an event does not meet his or her expectations, the Presenter will not be required to make a refund. The Presenter acknowledges that a Ticket Holder has access to remedies under any relevant Trade Practices or Fair Trading Laws, in the event of any false, misleading or deceptive representation.
  11. The circumstances in which Presenters and Venues may refuse entry or evict a Ticket Holder from the Venue include, but are not limited to, any of the following circumstances:
    • where a Ticket Holder cannot produce a valid ticket;
    • where a Ticket Holder produces a ticket that has been purchased or obtained through an unauthorised source, or where the ticket has been obtained by other illegal means;

      NOTE

      A Ticket Holder should ensure the validity of their ticket by purchasing tickets only from authorised Ticketing Agent. If tickets are reported lost or stolen, they can usually be replaced by the Ticketing Agent for reserved seats, on the condition that the replacement tickets may become invalid if the person claiming to have lost their ticket is undertaking a deception or fraud. However, not all tickets can be traced and a Ticket Holder must safeguard tickets purchased in advance.

    • where a Ticket Holder has in his or her possession or refuses to surrender any prohibited object or article that is not permitted to be brought into or used in that Venue;
    • where a Ticket Holder refuses to undergo a physical search or a search of their possessions or refuses to surrender the object or article into the safe-keeping of the Venue until after the conclusion of the event, and where the conditions of entry state that a search may be required;
    • where a Ticket Holder is behaving in a manner which may cause property damage or that threatens the safety of performers, other Ticket Holders, or any other persons;
    • where a Ticket Holder is behaving in a manner that reasonably interferes with other Ticket Holders' enjoyment of the event; and
    • where a Ticket Holder refuses to remain in the area or seat designated on their ticket.
  12. Presenters and Venues reserve the right to refuse admission to a Ticket Holder who arrives late to a Venue or a part of the Venue, and may not be located in the designated seat or area, until there is a suitable break or at interval.
  13. Ticketing Agent, Venues and Presenters will, where possible, include the following on the back of tickets:

    "For information regarding ticket complaints, ask Bocs Ticketing for the Code of Practice for Event Ticketing or visit their website - www.bocsticketing.com.au"

Complaints Procedures:

A Ticket Holder who considers that the Code has not been observed, or who has a complaint that the Code has not been observed, may do any one of the following:

  1. Prior to the event: If the complaint occurs prior to the event, the Ticket Holder should report the complaint to the Ticketing Agent.
  2. At the time of the event: If the complaint occurs at the time of the event, the Ticket Holder must lodge a complaint with the Venue, which must then ensure that the complaint is reported to the appropriate party so that the complaint is addressed.
  3. Subsequent to the event: If the complaint occurs subsequent to the event, the Ticket Holder must contact the Venue who must assist and advise the Ticket Holder to whom they should report the complaint to have it addressed.

In the event that the Ticket Holder's complaint is unable to be resolved, the Presenter should refer the Ticket Holder to the Office of Fair Trading or any Small Claims Tribunal.

Organisations should develop internal mechanisms based on the Australian Standard on Complaints Handling AS4269 to resolve complaints from the public.

Review:

This Code will be monitored and reviewed by the AEIA every two years, in conjunction with the Ticketing Committee, and the results made public by the AEIA.

Please Note:

For ticket buyers of the event The Cuban Club you will be consenting to collection of information regarding other Cuban Club Events as well as related events and promotions run by Kailis Jewellery.